Have a question? We would love to help!
Check out the most common questions our customers asked. Still have questions?
Contact our customer support via info@byolivion.com
What does Olivion filter out—and how?
Our 8-stage filtration system uses activated carbon, ceramic layers, and mineral stones to reduce harmful contaminants commonly found in tap water. Each stage is engineered to target specific substances—from chlorine and lead to rust, PFAs, and microplastics—delivering consistently cleaner, clearer water with every use
Does it fit my faucet?
Yes. The system includes adjustable connectors designed to fit most standard kitchen faucets. It comes with multiple adaptors to ensure a secure, stable fit.
How often do I replace the filter?
Each cartridge is designed to last up to 6 months under normal household use. However, if your water has a high level of sediment or usage is heavy, you may choose to replace it sooner for optimal performance. We recommend keeping a spare on hand to maintain consistency.
Can I install it myself?
Absolutely. The installation is intentionally simple, with guided steps included in the box. Most users complete setup in under 5 minutes—no plumber required
What’s your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your filter for any reason, you can return it for a full refund—no questions asked
How do I know it actually works?
The Optiflow Faucet Water filter is independently lab-tested to verify its effectiveness against chlorine, lead, PFAS, microplastics, and more. Results are measured against strict water quality standards—so performance isn’t claimed, it’s confirmed
Why choose Olivion over other filters?
Olivion isn’t about trends or temporary upgrades. We build for those who value health, longevity, and intention in what they bring into their homes. This filter isn’t just about water—it’s about living with clarity, and choosing better as a standard
Can I switch between filtered and unfiltered water?
Yes. The filter includes a simple switch mechanism that lets you toggle between filtered and unfiltered water when needed
How do I know when to replace the filter?
You may notice a decrease in water flow or clarity when it’s time to replace. For best results, we recommend changing the filter every 6 months.